United Airlines
A new home for United cardholders to view their savings, benefits and spending.
Member benefits on iOS
I lead the end-to-end design of the new home for cardholders to track spending, savings, and benefits. Earning over 6 million views within the first two months of launch.
Cards featured within MileagePlus
®
A snapshot of card benefits and stats on the MileagePlus home screen for quick info.
All benefits listed in-app
A full list of cardholder benefits now lives inside the United app with filters to sort by type.
Consistent desktop experience
Launched a consistent desktop experience alongside the iOS and Android updates.
Miles and savings
Detailed tracking for all miles earned, used, and savings from benefits usage.
Dedicated page for cards
Cards received a dedicated tab within My United on desktop with the same detailed benefits tracking as on mobile.
Research
With the help of United UX researchers, we conducted user interviews, a comprehensive competitive analysis, and held multiple workshops with stakeholders leading to valuable insight and cross-team alignment.